Venue Bag Policy

CLICK HERE for updated venue bag policy

General Rules/Information

Items not allowed: NO cameras NO Recording Devices, NO Drinks (includes bottles opened or sealed) & Food (from outside venue),  NO firearms, knives, or weapons of any kind allowed inside the building. NO exceptions.

Smoking is not permitted. The venue does not permit re-entry. The use of cell phones is strictly prohibited during performances.


Tickets for all Wilbur Theatre events can be purchased on


The Wilbur Theatre will validate customer parking at the 660 Washington St. Garage.

To receive a $5.00 discount be sure to take your ticket with you and have it stamped at The Wilbur Theatre Box Office on the night of the performance.

The vehicle entrance to the garage is located at 660 Washington Street.  Pedestrian access and the Cashier Station | Parking Office are located to the left of the garage entrance.


From 93 South (Traveling north) – Take the South Station Exit.  Take a left on Kneeland Street.  Take a right on Washington Street.

From 93 North (Traveling south) – Take the South Station Exit.  Take a right on Kneeland Street.  Take a right on Washington Street.

From the Mass pike – Exit at South Station, take a left on Kneeland Street and a right on Washington Street.

Box Office

The Wilbur box office is now open Mondays through Saturdays 12-6pm, as well as 2 hours prior to any show
There are no ticket fees charged for phone sales. Phone sales are open Monday – Friday, 12pm – 6pm.

What types of Payment are Accepted?

Cash, Visa, Mastercard, Discover, American Express.  All credit card transactions require a Photo ID.
For support on previously placed orders, please contact Ticketmaster Customer Service at 800.653.8000.

Do you have an ATM?

An ATM is located in the main lobby of the theatre.

How does Will Call work?

Location : Box Office

On event days Will Call opens two (2) hours prior to the start of the show and closes (1) hour after the start of the show.

Will call tickets can be picked up on the night of the show only. Customers must have the actual credit card used to place the order, photo ID and their confirmation number.

Tickets may NOT be dropped off or left for other guests.
For support on previously placed orders, please contact Ticketmaster Customer Service at 800.653.8000.

Seating for Patrons with Disabilities

The Wilbur Theatre places high priority on the comfort and safety of its patrons. The Wilbur Theatre also recognizes the needs of people with disabilities, as defined by the Americans with Disabilities Act (ADA) of 1990. Every effort has been made to comply with both ADA and Commonwealth accessibility guidelines to accommodate patrons with disabilities.
Patrons requiring assistance should contact the Wilbur Theatre in advance of their visit. For accessible seating please call:  617.248.9700.

Coat/Umbrella/Bag Check?

No coat checks. Umbrellas are allowed. All bags/backpacks/purses are subject to search upon entry.

Is there an Elevator?

The Wilbur Theatre does not have an elevator.  There is a disabled lift to assist patrons with disabilities to get to the disabled restroom which is located on the lower level of the building.  The mezzanine and Balcony levels require patrons to walk up several flights of stairs.

Are animals allowed?

Only pets serving as guide, signal or service pets to aid guests with disabilities, and any animals that are an integral part of the approved show are permitted. Guests bringing in service animals may not take up additional seats unless a ticket has been purchased for the adjacent seat, but may request accessible seating.

Children Rules

All Ages (unless noted) . Everyone must have a ticket to enter the venue, regardless of age.

Parents are encouraged to use reasonable discretion as some concerts/events are not suitable for children.


What is the History of Wilbur?

The Wilbur Theatre was built in 1914 by the Shubert brothers who named it for their friend and theatre manager A.L. Wilbur. It was built on the site of the former Winthrop School for Girls. The Wilbur was the first Boston theatre to draw its inspiration from American Colonial architecture rather than from European sources. It was designed by architect Clarence H. Blackall. To ensure authenticity, the porticos on the front of the theatre were copied directly from the 1837 Thomas Bailey Midrich House at 59 Mt. Vernon Street on Beacon Hill. This Federal Revival style is characterized by a quiet simplicity and intimate, almost home-like atmosphere. Architectural historian Douglas Tucci said of the Wilbur, “The auditorium is in its chaste way the handsomest of any Boston playhouse.”

The historic Wilbur Theatre is now the ultimate destination for comedy and music in Boston. The theatre was originally opened in 1915 but has been recently revitalized by former Comedy Connection owner Bill Blumenreich starting in July 2008. Most every week features A-list talent in the world of comedy from Joel McHale and Jimmy Fallon to Bill Maher and Joan Rivers; as well as the world of music with Gavin Degraw and Kris Kristofferson to TV on the Radio and Broken Social Scene . The Wilbur Theatre is a must for anyone looking to kick back and have a good laugh or catch top national live music in the heart of Boston’s historic theater district.


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Lost and Found

If you believe you have left an item at the theatre, please fill out this form.