FREQUENTLY ASKED QUESTIONS

Do I need new tickets for the rescheduled date?

Your tickets will be honored on the new date of the event, there is nothing you need to do besides hang on to them!

What if my show doesn’t have a new date but I want a refund?

We ask for your patience as we work to reschedule as many events as possible. Refunds are not being processed until the new date is secured. Once that date is finalized and communicated to patrons, if you can no longer attend, refunds will be available at point of purchase. 

I purchased in person from the Box Office, will I be contacted about the status of my event?

The current status of all events can be found on our website.

When is the Box Office Open?

The Wilbur Box Office will be closed until further notice. Due to the ever changing COVID-19 circumstances, we feel it’s best to put our patrons and staff’s health first. If your show has been postponed/rescheduled/cancelled, please see Ticketmaster and our social media for updates. If you purchased at the box office in person, please email boxoffice@thewilbur.com for assistance.

How long until new dates are found?

Our team is working as quickly as possible to secure new dates for each show, however due to the high volume of shows, we do not have an exact timeline as to when those dates will be finalized.

How long until I can get refunded because I can’t attend the new date?

Ticketmaster is currently overloaded with a high volume of inquiries in this unprecedented time and will be processing the refunds of cancelled shows prior to rescheduled/postponed shows.

Refunds for rescheduled shows will be made available at a later date. We understand this is an inconvenience at this time, and your patience and cooperation is greatly appreciated.

I purchased on a Reseller Marketplace (Stubhub, VividSeats, etc.), how do I get a refund?

Refunds will be processed at point of purchase, please contact the customer service line of the site you purchased from.